As experts in the US keep a close eye on ATM crime trends overseas, they have noticed that criminal tactics often make their way across the Atlantic. According to the latest SecureATM industry reporting and locator system from The National ATM Council, the US has seen a fast uptick in ATM-related crime, with nearly $1.5 million in losses within the last 12 months and over $700,000 since April of this year. But how can retailers and financial institutions protect their ATMs from incoming crime?
Spotting ATM Skimmers
One of the primary concerns is the resurgence of ATM skimmers - small, highly sophisticated devices that criminals use to steal card data from unsuspecting customers. These skimmers have become increasingly difficult to detect, as the technology behind them continues to evolve and miniaturize.
To combat this threat, ATM owners need to become intimately familiar with their terminals, taking regular photos for reference and closely inspecting their machines daily for any new attachments or irregularities. Even the slightest deviation from the norm could signal the presence of a skimmer.
Skimmers are usually paired with pinhole cameras. These are usually tucked into additional attachments near the keypad. Often there are small slits or holes that provide a view of the numbers on the pad. Regularly inspecting the keypad can make it easier to spot a skimmer.
Physical Break-ins are Also an Issue
Beyond the skimmer threat, retailers must also be on the lookout for physical break-ins targeting their ATMs. Criminals have been known to use vehicles as weapons, smashing through windows and walls to gain access to the ATM and the cash inside.
Placing concrete pillars in front of vulnerable areas can help deter these kinds of attacks. Bolting the ATM to the floor is another effective deterrent, as it makes it much harder for thieves to simply steal the entire machine. Lastly, using custom keys for the ATM’s safe lock can provide an extra layer of security, as it prevents criminals from easily accessing the cash.
High-Tech Crime is Yet Another Factor
In the age of high-tech crime, retailers and financial institutions must also take steps to safeguard their ATMs against unauthorized digital access that could result in ATM jackpotting.
Ensuring the ATM is set up with customized passwords to access programming is a crucial first step. The ATM should also be programed to block any unauthorized software or programs, effectively sealing off potential entry points for cybercriminals. Sealing off USB ports and other potential access points to the ATM’s computer can further bolster this digital defense.
An Easy Way to Improve Safety
While retailers and financial institutions can certainly take steps to protect their ATMs on their own, outsourcing this task to a reliable ATM partner can provide significant benefits. These partners not only handle the programming and customized access, but they can also provide images and training to help staff recognize potential threats. Additionally, they keep a close eye on ATM crime trends and provide regular updates on what to look for, ensuring that ATMs always have the latest security to stay one step ahead of criminals.
The rising tide of ATM-related crime is a serious concern for both retailers and financial institutions, but with the right strategies and partnerships, they can effectively protect these vital cash points. By staying vigilant, implementing robust physical and digital security measures, and leveraging the expertise of trusted ATM partners, ATM crime risks can be minimized and customers' financial information safeguard. With the stakes so high, it's crucial to take proactive steps to fortify ATM defenses and stay ahead of the curve when it comes to emerging criminal tactics.
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